Smart cities provide exciting new ways of designing and managing public services, infrastructure, sustainable mobility, economic development, and social inclusion. However, disappointedly, thus far there has been a lack of communication between urban policymakers and citizens. Simply put, useful data sets, such as citizens’ social media and open data sets, have been underutilized. The SmartGov project aims to rectify this error. It will create much needed new support tools that effectively incorporate Linked Open Data and Social Media into Fuzzy Cognitive Maps (FCMs). FCMs are a useful modelling visualisation tool for discussion policy scenarios between citizens and governments. The tools developed will be implemented and tested in four European cities.