Tourists generate income for cities and create opportunities for its businesses and
employment for its residents. However, it can also lead to overcrowding, pollution,
noise and numerous other problems. This project develops Smart City Hospitality
guidelines and tools for cities that could help them find solutions to these problems
and actively involve the public in doing so. The latter is crucial, because improving
livability of a city for its residents cannot be done without taking their needs and
wants into account. Ultimately, this could change city tourism into something that
benefits tourists, residents and the environment.