Urban tourism tends to be a double edged sword. On the one hand, it generates income for the local economy, opportunities for its businesses, and employment for its residents. On the other hand, urban tourism can lead to overcrowding, pollution, noise, and other such problems. It is important to consider how these two sides of tourism can be balanced. Smart City Hospitality is a project which aims to create guidelines and tools for cities so that they can find solutions to these problems. It is also a project that seeks to actively use the public to come up with solutions. In fact, involving the public is absolutely crucial because improving the liveability of a city for its residents cannot be done without listening to them carefully and taking their needs and wants into consideration. If successful, this project will change urban tourism into something that benefits tourists, residents, the environment, and local businesses. The ultimate aim of the project is to launch a Smart City Hospitality network.