‘Smart City Living Labs’ are a fantastic approach for bringing together citizens, policymakers, businesses, and researchers to test smart, ICT based solutions to urban problems in real life contexts. However, they are not perfect. Something which works in a living lab may not actually work when being scaled up. On a larger scale, consideration must be given to the fact that some citizens may not even have access to ICT based solutions. The Smarter Labs project looks for an answer to this problem. It will investigate both unforeseen barriers to large-scale change in socio-technical systems, and exclusion of social groups which do not match the profile of ‘smart citizens.’ In the end the project will enhance stakeholder engagement, reflexivity in the implementation of smart mobility projects, and implementation of generic guidelines for Smart City Living Labs on how to address barriers to upscaling, which may stem from resistance to large scale change in socio-technical systems and from people being excluded.