Tourists generate income for cities and create opportunities for its businesses and employment for its residents.

The SmartCityHospitality project was a part of the ENSCC call and was active between 2016-2019. The project produced several reports and publications, all linked below, as well as a game which brings together policymakers, residents and other local stakeholders to discuss the future of tourism in their destination in a playful setting.


Smart City Hospitality – Governing Urban Tourism

Smart City Hospitality – Implementing energy efficient and social urban tourism solutions and creating citizen empowerment through Smart City Hospitality

Smart City Hospitality -The impacts of urban tourism; beyond a triple-p approach


Is Overtourism Overused (Koens, 2018)

Smart City Hospitality – Serious Game

Special Issue – Sustainable Urban Tourism


The SCITHOS game is an essential part of the project. Its aim is to assist policymakers and stakeholders in deep reflections on appropriate context-specfic intervention strategies for sustainable urban tourism development. By translating the ‘real life’ situation into gaming elements, a game ‘reality’ is created that can act as a system schematic ‘window to the world’ that is somewhat less complex and political. It allows for more free engagement and interaction between stakeholders, who can jointly experiment with different ways of addressing real-life issues, thus contributing to new insights and a greater understanding of other perspectives. Following an extended debriefing game experiences can be translated back to the real-life situation to provide stakeholders with an option to further reflect on city tourism in their city and ways to make it more sustainable.

Read more about the game or watch a video here.


Tourists generate income for cities and create opportunities for its businesses and employment for its residents. However, it can also lead to overcrowding, pollution, noise and numerous other problems. This project develops Smart City Hospitality guidelines and tools for cities that could help them find solutions to these problems and actively involve the public in doing so. The latter is crucial, because improving livability of a city for its residents cannot be done without taking their needs and wants into account. Ultimately, this could change city tourism into something that benefits tourists, residents and the environment.


SmartCityHospitality (Scithos) – Implementing low carbon social urban tourism solutions and creating citizen empowerment through smart city hospitality
Duration: 2016–2019
Contact: Prof. Dr. Frans Melissen, NHTV Breda University of Applied Sciences
Budget: 956.194 EUR
Partners: NHTV Breda University of Applied Sciences, Worldline Iberia, MODUL University Vienna Privatuniversität, Western Norway Research Institute, Göteborg & Co, Amsterdam Economic Board, Visit Belgrade, City of Darmstadt, City of Stavanger and Region Stavanger, Valencia Tourism




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